Below you will find the meeting points where we can meet you for your experience.
Staying in Cozumel
A member of the Natural Adventour team will meet you outside your hotel.
IMPORTANT: We are not allowed to meet inside the hotel lobby. Please proceed to the main entrance of the hotel. Airbnb travelers: please provide the exact address at the time of booking.
Ferry terminal from
Playa del carmen
Please meet at the exit of the ferry terminal, next to the “Swallows” sculpture.
Our staff, wearing Natural Adventour shirts, will be waiting for you.
Punta Langosta
Cruise terminal
Exit the cruise terminal and cross the bridge toward Punta Langosta Plaza.
Head to the Starbucks located next to the lighthouse.
Our staff in Natural Adventour uniforms will be waiting outside.
International Cruise Terminal
SSA MÉXICO
After exiting the terminal, cross the street toward the Royal Village shopping mall.
Our Natural Adventour team will be waiting near Hard Rock Café.
Puerta Maya Cruise Terminal
After exiting the terminal, walk approximately 100 meters toward downtown.
Cross the street toward the 7-Eleven.
Our staff wearing Natural Adventour shirts will be waiting outside
Frequently Asked Questions (FAQs)
Answers
Q: What is your cancellation policy?
A: Book with confidence. You can cancel or modify your reservation up to 24 hours before your tour for a full refund—no questions asked.
Cancellations within 24 hours of the start time are non-refundable.
Q: Do you offer hotel or cruise port pickup?
A: Some tours include pickup and drop-off from select locations in Cozumel, including downtown and main tourist areas.
Please check the “Meeting Directions” section in your tour details to confirm availability.
Q: Where is the meeting point?
A: You’ll receive exact meeting instructions in your confirmation email and e-ticket after booking.
Everything you need will be clearly explained—easy and stress-free.
Q: What currency will I be charged in?
A: All payments are processed in Mexican Pesos (MXN).
You’ll see the exact amount and exchange rate before completing your purchase—no surprises.
Q: Can I reserve now and pay later?
A: Yes! Secure your spot with a 30% to 50% deposit or pay in full.
The remaining balance can be paid upon arrival (cash or card), or in advance if you prefer.
Q: Is my payment information secure?
A: Absolutely. We use secure, encrypted payment systems that meet the highest international security standards.
Your information is always protected.
Q: Will I receive a booking confirmation?
A: Yes! You’ll get an e-ticket by email shortly after booking.
(Be sure to check your spam folder just in case.)
This is your official confirmation.
Q: Should I bring cash?
A: We recommend bringing a little extra cash for souvenirs, photos, or optional upgrades during your experience.
Q: Will I make it back to my cruise on time?
A: 100% yes. We carefully coordinate all tours with cruise schedules.
We’ve never left a guest behind—and we don’t plan to start now.
Q: Do you follow cruise time or local time?
A: All tours operate on Cozumel local time.
We recommend double-checking your schedule to stay on track.
Q: What if the weather is bad?
A: Your safety comes first. If conditions aren’t safe, we’ll help you reschedule your tour.
If that’s not possible (especially for cruise guests), you’ll receive a full refund.
Q: What if my cruise is delayed or canceled?
A: We actively monitor cruise arrivals. If your ship is delayed, we’ll do our best to adjust your tour.
If your ship can’t dock or rescheduling isn’t possible, you’ll receive a full refund.
Q: Why do you ask for my cruise or hotel details?
A: This helps us track your schedule and adjust if needed, ensuring a smooth and worry-free experience.
Q: What should I bring?
A: We recommend:
- Comfortable clothing
- Swimsuit
- Sandals or sneakers
- Hat & sunglasses
- Towel
- Sunscreen
And of course… bring your best vibes 😄
Terms & Conditions
By Natural Adventour
- Acceptance of Terms
By accessing or using our website (the “Site”) to book tours, you agree to be bound by these Terms and Conditions. If you do not agree, please refrain from using our services.
- Booking and Payment
All tour bookings are subject to availability. Prices are in the specified currency and may change without notice. Payment must be made in full at booking unless otherwise stated. We accept credit/debit cards and electronic transfers.
- Cancellation and Refunds
Cancellation policies vary per tour and may include fees. Please review each tour’s Cancellation Policy before booking. Refunds follow the tour’s policy.
- Changes to Bookings
Changes may be allowed if requested at least 24 hours before the tour, depending on availability. Additional fees may apply. We may refuse changes we cannot accommodate.
- Responsibility
Natural Adventour is not responsible for acts, errors, omissions, or negligence during tours. We are not liable for losses, damages, injuries, or expenses from participating in any tour booked through our site.
- Liability
To the fullest extent permitted by law, we disclaim all liability for any loss, damage, injury, or expense. We are not responsible for indirect, consequential, punitive, or special damages.
- Intellectual Property
All website content, including text, images, logos, and software, is the property of Natural Adventour or its licensors and protected by copyright and IP laws. You may not reproduce or distribute content without prior written consent.
- Governing Law
These Terms are governed by the laws of Cozumel, Mexico. Disputes will be under the exclusive jurisdiction of Cozumel courts.
- Amendments
We may amend these Terms at any time without notice. Continuing to use the site constitutes acceptance of the revised Terms.
- Contact Information
Questions or concerns? Contact us at: reservations@naturaladventour.com
Privacy Policy
By Natural Adventour
- Information We Collect
We may collect personal information when you visit our website, make a reservation, or contact us. This may include:
- Personal Identification Information: Name, email address, phone number, and other contact details.
- Payment Information: Credit card or other payment details (processed securely).
- Booking Details: Information about your tours, including participant names and preferences.
- Technical Data: Automatically collected data such as IP address, browser type, device type, and pages visited on our website.
- How We Use Your Information
We use the information we collect for:
- Booking Processing and Service Delivery: To process your bookings and provide requested services.
- Customer Support: To respond to inquiries and provide support.
- Communication: To send important updates about bookings, special offers, and promotional materials (you may opt out at any time).
- Service Improvement: To understand preferences and enhance our website and services.
- Security: To prevent fraud and ensure website safety.
- Sharing Personal Information
We do not sell or transfer your personal information to third parties without your consent, except as necessary to provide our services. We may share information with trusted third parties, such as payment processors and business partners, who help operate our website and business activities, provided they maintain confidentiality.
- Data Security
We use advanced encryption and secure payment systems to protect your data against unauthorized access, use, or disclosure.
- Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve user experience. You may disable cookies in your browser, but some website features may not function properly as a result.
- Your Privacy Rights
Depending on your jurisdiction, you may have rights regarding your personal information, including access, correction, or deletion. To exercise these rights, contact us using the information below.
- Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in practices or legal obligations. The updated policy will be posted on this page with the applicable effective date.
- Contact Us
If you have questions about this Privacy Policy:
Natural Adventour
Email: reservations@naturaladventour.com
Phone: +52 (987) 116 2903
Address: Av. Claudio Canto between 65 and Av. Rafael E. Melgar, Cozumel, Quintana Roo, Mexico